Author: Tim Carrigan


How Blockchain is shaping Customer Experience

2017 was a year that ushered in several new words into our vocabulary … fake news, fidget spinners, and …

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Understanding Common Critical Aspects Of A Customer Experience Organization

“Yes, but don’t we need a team for that? What does that team look like?” I was talking to …

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Six Strategies to Move Your CX Business Case from Solid to Sold

I don’t doubt you know how to build a business case for a customer experience initiative, or even the …

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