Category: Customer Experience Management


Bring In The Experts to Become Customer Obsessed

When the culture of an organization doesn’t put the customer first, its brand inevitably suffers. But customer experience transformation is …

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Give Your Business a Customer Service Reality Check or Your Customers Will Do It for You

If your online customer service doesn’t meet their expectations, 75 percent will try another channel, costing you an average …

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Read The Customer Experience Fiasco

Check out our book, The Customer Experience Fiasco, where experts from Andrew …

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Six Strategies to Move Your CX Business Case from Solid to Sold

I don’t doubt you know how to build a business case for a customer experience initiative, or even the …

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Secrets for Getting the Most Out of Personas and Journey Maps

Savvy businesses know that personas and journey maps are highly effective tools to understand their customers’ unique needs and …

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