Category: Customer Experience Strategy

09/15/2014

Bring In The Experts to Become Customer Obsessed

When the culture of an organization doesn’t put the customer first, its brand inevitably suffers. But customer experience transformation is …

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08/6/2014

Give Your Business a Customer Service Reality Check or Your Customers Will Do It for You

If your online customer service doesn’t meet their expectations, 75 percent will try another channel, costing you an average …

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09/12/2013

Use Empathy to Improve Your Customer Experience Strategy

While reality in the realm of customer experience professionals might not be quite that stark, there’s plenty of hubbub …

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