Category: Experience Ecosystems

04/1/2016

Why Quantitative Surveys Fall Short When it Comes to Crafting a Superior CX

What do your customers really want? Finding out isn’t just a matter of asking. It’s about asking the right …

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03/30/2015

How to Wow Your Customers with Individualized Experiences – And Why It’s Harder Than It Looks

One size rarely fits all. Obvious? Apparently not, judging by how often businesses have a customer experience (CX) strategy …

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