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We’re always thinking of new ways to make your business better. This is the place where you can find out what we’re zeroing in on right now, as well as links to awesome insights we’ve uncovered, upcoming events and a nod to a really good read.


Give Your Business a Customer Service Reality Check or Your Customers Will Do It for You

If your online customer service doesn’t meet their expectations, 75 percent will try another channel, costing you an average …

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Three Examples of How to Rally Around Your Customers

Sooner or later, every company has a come-to-Jesus moment where it’s suddenly, painfully clear that the organization has gone …

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Read The Customer Experience Fiasco

Check out our book, The Customer Experience Fiasco, where experts from Andrew Reise provide …

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Six Strategies to Move Your CX Business Case from Solid to Sold

I don’t doubt you know how to build a business case for a customer experience initiative, or even the …

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Secrets for Getting the Most Out of Personas and Journey Maps

Savvy businesses know that personas and journey maps are highly effective tools to understand their customers’ unique needs and …

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