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Success Story #1

Customer Experience Transformation

Read how Andrew Reise helped our client develop and implement a multi-year, comprehensive customer experience transformation program that impacted nearly every aspect of the business. The program included over 325 FTEs, 35 initiatives and had a ROI of 225%.

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Success Story #2

Employee Experience Strategy

Learn how the Andrew Reise strategy development framework was used to analyze the end-to-end employee experience, define critical behaviors required to deliver a new brand promise and enhance a strong company culture.

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Success Story #3

Technical Support Strategy and Implementation

Discover how the Andrew Reise strategy development framework was applied to complex customer support issues. The implementation of this strategy helped our client reduce operational costs within Customer Care by 5.8%

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Success Story #4

Retail Staffing Optimization

Read how Andrew Reise consultants developed a solution to improve the customer experience through workforce planning. The deployment involved over $500M in workforce resources, 6,000 retail locations and 60,000 retail professionals.

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Success Story #5

Brand Strategy

Learn how Andrew Reise assisted our client to deliver a differentiated customer experience through the development of new offerings. This three year program set our client apart from the competition through a new brand launch.

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