Tag: Technology

02/12/2018

How Blockchain is shaping Customer Experience

2017 was a year that ushered in several new words into our vocabulary … fake news, fidget spinners, and …

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06/24/2017

Getting Started with Journey Analytics

Journey Analytics is an upcoming trend of opportunity for CX Professionals to gain valuable insights into the customer experience. …

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09/20/2016

The Single Most Important Element to Improve CX

What is the single most important thing I can do to move the needle on our customer experience? It’s …

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06/4/2015

Why Future-State Journey Mapping isn’t Optional – and How to Get Started

One of the most popular Customer Experience (CX) tools is customer journey-mapping.

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03/30/2015

How to Wow Your Customers with Individualized Experiences – And Why It’s Harder Than It Looks

One size rarely fits all. Obvious? Apparently not, judging by how often businesses have a customer experience (CX) strategy …

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