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Business, Customer Experience, Featured, Strategy

Employee Experience | What Employees Miss & Don’t Miss About The Office

Jun 16, 2021
by Jeff Lewandowski
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In March 2021, Andrew Reise published a study of 416 respondents that worked remotely over the past year. We are presenting the findings in a three-part series. The first article discussed the impact of remote work on company culture. The second article looked...

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Business, Customer Experience, Featured, Strategy

Employee Experience | Is Remote Work Here To Stay?

May 16, 2021
by Jeff Lewandowski
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0 Comments

In March 2021, Andrew Reise published a study of 416 respondents that worked remotely over the past year. We are presenting the findings in a three-part series. The first article discussed the impact of remote work on company culture, and now, we will look...

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Business, Customer Experience, Featured, Strategy

Employee Experience | Is Company Culture Getting Lost?

Apr 23, 2021
by Jeff Lewandowski
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0 Comments

In March 2021, Andrew Reise commissioned a study of 416 respondents that worked remotely over the past year. The goal of the study was to uncover insights into employee perceptions, successes, failures, and future preferences related to their work environment. We are presenting the findings...

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Business, Customer Experience, Speech Analytics

How to Automate Customer Interactions and Reduce Costs

Jan 29, 2021
by Jeff Lewandowski
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In our previous post on automating customer interactions, we talked about market trends: the Work from Home Event and the AI Revolution. The simultaneous nature of these two events creates a perfect opportunity to automate customer contacts and reduce operating costs. As a premier CX...

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Customer Interaction Automation
Business, Customer Experience, Customer Experience Innovation

Time to Pursue Automation Aggressively!

Jan 08, 2021
by Jeff Lewandowski
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It’s safe to say that no human has ever lived through a time the global economy shut down. This is where we find ourselves today, and it's time to aggressively pursue automation. Peter Drucker is a famous business consultant and writer who frequently stated that most...

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Andrew Reise is a full service Management Consulting firm specializing in Strategy, Customer Experience, Voice of the Customer, Project/Program Management, and Subscription Services.
Call Us (913) 323-6899

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9393 West 110th Street 51 Corporate Woods, STE 500 Overland Park, KS 66210

Recent Posts

  • Employee Experience | What Employees Miss & Don’t Miss About The Office

    In March 2021, Andrew Reise published a study of 416 respondents that worked remotely over the past year. We are presenting the findings in a three-part series. The first article discussed the impact of remote work on company culture. The second article looked into the...

    Jun 16, 2021
  • Employee Experience | Is Remote Work Here To Stay?

    As vaccination rates rise and states across the nation begin to re-open their economies, many companies are grappling with how (and if) to bring their employees back into the office. After over a year of working from home, businesses and their workers are fully aware...

    May 16, 2021
  • Employee Experience | Is Company Culture Getting Lost?

    In March 2021, Andrew Reise commissioned a study of 416 respondents that worked remotely over the past year. The goal of the study was to uncover insights into employee perceptions, successes, failures, and future preferences related to their work environment. We are presenting the findings...

    Apr 23, 2021

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  • Customer Experience Strategy
  • Featured
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  • Personas
  • Program and Project Management
  • Speech Analytics
  • Staffing Optimization
  • Strategy
  • Subscription Services
  • Technical Support
  • Voice of the Customer

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