Customer Experience, Customer Experience Management, Customer Experience Strategy, Featured, Program and Project Management, Staffing Optimization, Strategy, Subscription Services, Technical Support, Voice of the Customer
Give Your Business a Customer Service Reality Check or Your Customers Will Do It for You
If your online customer service doesn’t meet their expectations, 75 percent will try another channel, costing you an average of $22 million annually in escalation and other costs. That’s one sobering finding from Embrace Continuous Improvement To Power Customer Service Operations, a Forrester Research report...
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