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Business, Customer Experience, Featured, Program and Project Management, Strategy, Voice of the Customer

Three Examples of How to Rally Around Your Customers

Jul 22, 2014
by Jeff Lewandowski
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Sooner or later, every company has a come-to-Jesus moment where it’s suddenly, painfully clear that the organization has gone off track. In some cases, it’s when a company that prided itself on innovation starts cutting prices in a desperate bid to goose sales. That strategy...

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Business, Customer Experience, Customer Experience Management, Featured

Read The Customer Experience Fiasco

Jun 06, 2014
by Dan Arthur
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Check out our book, The Customer Experience Fiasco, where experts from Andrew Reise provide an engaging and instructive fable that unravels the mystique and complexity of customer experience strategy.  When CEO Randall Phillips is caught off guard by a customer’s YouTube-video during a television interview, he...

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Andrew Reise is a full service Management Consulting firm specializing in Strategy, Customer Experience, Voice of the Customer, Project/Program Management, and Subscription Services.
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Recent Posts

  • How to Automate Customer Interactions and Reduce Costs

    In our previous post on automating customer interactions, we talked about market trends: the Work from Home Event and the AI Revolution. The simultaneous nature of these two events creates a perfect opportunity to automate customer contacts and reduce operating costs. As a premier CX...

    Jan 29, 2021
  • Customer Interaction Automation

    Time to Pursue Automation Aggressively!

    It’s safe to say that no human has ever lived through a time the global economy shut down. This is where we find ourselves today, and it’s time to aggressively pursue automation. Peter Drucker is a famous business consultant and writer who frequently stated that...

    Jan 08, 2021
  • Top 5 Use Cases for Delivering Business Value with Speech Analytics

    ...

    Sep 23, 2020

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