Top 5 Use Cases for Delivering Business Value with Speech Analytics

Speech Analytics has exploded in adoption in recent years.  As consumers get increasingly survey fatigued, many customer experience teams are looking for other ways to gather insights.  Speech Analytics tends to fit the bill – it utilizes customer interaction recordings of conversations already occurring and provides ready insights that can uncover unknown issues, quantify known issues, and give practitioners insights into their business that is otherwise difficult to achieve.

 

Done properly, the use of Speech Analytics is often a path …