Top 5 Use Cases for Delivering Business Value with Speech Analytics

[vc_row][vc_column][vc_column_text]Speech Analytics has exploded in adoption in recent years.  As consumers get increasingly survey fatigued, many customer experience teams are looking for other ways to gather insights.  Speech Analytics tends to fit the bill – it utilizes customer interaction recordings of conversations already occurring and...

Read More
Brand Loyalty

Consumer Brand Loyalty is ‘Up for Grabs’ – and what to do about it

Consumers have been forced to change the way they work, shop, eat, travel, and even get healthcare due to COVID-19. They are re-thinking what matters most during their brand interactions – safety, selection, convenience, loyalty program, etc. All of this has inherently caused significant behavior...

Read More

Five Reasons Why Personas Work—and Three Tips to Begin Using Them

Five Reasons Why Personas Work—and Three Tips to Begin Using Them   Discover credit cards has a series of commercials where the people calling customer service are talking with a mirror image of themselves. The commercials all end with the tagline “We treat you like you'd treat...

Read More