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Customer Interaction Automation
Business, Customer Experience, Customer Experience Innovation

Time to Pursue Automation Aggressively!

Jan 08, 2021
by Jeff Lewandowski
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It’s safe to say that no human has ever lived through a time the global economy shut down. This is where we find ourselves today, and it's time to aggressively pursue automation. Peter Drucker is a famous business consultant and writer who frequently stated that most...

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Customer Experience, Speech Analytics, Voice of the Customer

Top 5 Use Cases for Delivering Business Value with Speech Analytics

Sep 23, 2020
by Tim Carrigan
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Speech Analytics has exploded in adoption in recent years.  As consumers get increasingly survey fatigued, many customer experience teams are looking for other ways to gather insights.  Speech Analytics tends to fit the bill – it utilizes customer interaction recordings of conversations already occurring and...

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Business, Customer Experience, Customer Experience Management, Customer Experience Strategy, Featured, Strategy

Customer Experience and COVID-19; Catching our Breath

May 08, 2020
by Dan Arthur
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Consumer behavior has changed forever, on that point almost everyone agrees. Brands are being forced to adapt their marketing and touch points real time. We first saw this with the messaging from nearly every company that had some version of “it’s going to be okay”,...

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Andrew Reise is a full service Management Consulting firm specializing in Strategy, Customer Experience, Voice of the Customer, Project/Program Management, and Subscription Services.
Call Us (913) 323-6899

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Recent Posts

  • Employee Experience | What Employees Miss & Don’t Miss About The Office

    In March 2021, Andrew Reise published a study of 416 respondents that worked remotely over the past year. We are presenting the findings in a three-part series. The first article discussed the impact of remote work on company culture. The second article looked into the...

    Jun 16, 2021
  • Employee Experience | Is Remote Work Here To Stay?

    As vaccination rates rise and states across the nation begin to re-open their economies, many companies are grappling with how (and if) to bring their employees back into the office. After over a year of working from home, businesses and their workers are fully aware...

    May 16, 2021
  • Employee Experience | Is Company Culture Getting Lost?

    In March 2021, Andrew Reise commissioned a study of 416 respondents that worked remotely over the past year. The goal of the study was to uncover insights into employee perceptions, successes, failures, and future preferences related to their work environment. We are presenting the findings...

    Apr 23, 2021

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