It’s safe to say that no human has ever lived through a time the global economy shut down. This is where we find ourselves today, and it's time to aggressively pursue automation. Peter Drucker is a famous business consultant and writer who frequently stated that most...
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Speech Analytics has exploded in adoption in recent years. As consumers get increasingly survey fatigued, many customer experience teams are looking for other ways to gather insights. Speech Analytics tends to fit the bill – it utilizes customer interaction recordings of conversations already occurring and...
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Consumer behavior has changed forever, on that point almost everyone agrees. Brands are being forced to adapt their marketing and touch points real time. We first saw this with the messaging from nearly every company that had some version of “it’s going to be okay”,...
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