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Industries We Serve

At Andrew Reise we serve countless distinguished clients across the spectrum of industries. Our industry experts are able understand your unique requirements and design a plan to meet your needs. We pride ourselves on having long lasting relationships with our customers.

Case Studies

Results That Speak For Themselves

A large specialty insurance provider wanted to gain clarity on the critical moments that drive loyalty. Andrew Reise helped create both the member and agent lifecycles with validation through qualitative and quantitative research. The research findings were mapped across the lifecycles and uncovered clear opportunities for business growth. As a result, the insurer is positioned with a new voice of member and agent strategy that captured the right feedback at the right time to uncover ongoing insights in the moments that mattered most.

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A large specialty insurance provider looked to elevate the member and agent experiences while simultaneously growing the business. Although the company was measuring NPS and had scores higher than industry peers, this wasn’t translating into higher revenue. Our team used our strategic CX measurement methodology to identify what metrics to use and what touchpoints to measure to resolve this dilemma.

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Andrew Reise assisted a large BCBS health plan to develop an enterprise wide VoC program and evaluate technology providers to support their business needs. The project effort focused on evaluating current VoC capabilities and defining business requirements to assess technology vendors. These were used to gain cross functional alignment and develop the ideal future state. An RFP was conducted to assess and score several enterprise VoC vendors. This project provide our client with a VoC program roadmap, an enterprise VoC technology platform best suited to meet the business needs and allowed them to rationalize their existing vendors to reduce costs.

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Expert Insights

The Single Most Important Element to Improve CX

What is the single most important thing I can do to move the needle on our customer experience (CX)? It’s a question clients frequently ask us. It’s also one that is likely best answered with more questions. For starters, are you looking for a CX
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How to Wow Your Customers with Individualized Experiences – And Why It’s Harder Than It Looks

One size rarely fits all. Obvious? Apparently not, judging by how often businesses have a customer experience (CX) strategy that forces everyone to use the same website, the same app, or the same IVR menu.   Marketers know better, and for years they’ve done better.
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Expert Insights

How Blockchain is shaping Customer Experience

2017 was a year that ushered in several new words into our vocabulary … fake news, fidget spinners, and of course … Bitcoin. While we will intentionally avoid discussion on fake news, Bitcoin and other crypto-currencies definitely have our attention. We’ve been fortunate enough to
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How to Wow Your Customers with Individualized Experiences – And Why It’s Harder Than It Looks

One size rarely fits all. Obvious? Apparently not, judging by how often businesses have a customer experience (CX) strategy that forces everyone to use the same website, the same app, or the same IVR menu.   Marketers know better, and for years they’ve done better.
Read More

Going The Extra Mile For Our Clients

Just because a project is complete doesn’t mean we stop working. Nor does it mean we charge you more. We’re flexible. Unlike other consulting firms you’ll never hear us say, “that’s out of scope.” If something needs to be addressed or if you have additional needs, we take care of them. End of story.

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