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Industries We Serve

At Andrew Reise we serve countless distinguished clients across the spectrum of industries. Our industry experts are able understand your unique requirements and design a plan to meet your needs. We pride ourselves on having long lasting relationships with our customers.

Case Studies

Results That Speak For Themselves

Andrew Reise assisted a large BCBS health plan to develop an enterprise wide VoC program and evaluate technology providers to support their business needs. The project effort focused on evaluating current VoC capabilities and defining business requirements to assess technology vendors. These were used to gain cross functional alignment and develop the ideal future state. An RFP was conducted to assess and score several enterprise VoC vendors. This project provide our client with a VoC program roadmap, an enterprise VoC technology platform best suited to meet the business needs and allowed them to rationalize their existing vendors to reduce costs.

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Andrew Reise assisted a large BCBS health plan to develop an enterprise wide VoC program and evaluate technology providers to support their business needs. The project effort focused on evaluating current VoC capabilities and defining business requirements to assess technology vendors. These were used to gain cross functional alignment and develop the ideal future state. An RFP was conducted to assess and score several enterprise VoC vendors. This project provide our client with a VoC program roadmap, an enterprise VoC technology platform best suited to meet the business needs and allowed them to rationalize their existing vendors to reduce costs.

Learn More

Andrew Reise assisted a large BCBS health plan to develop an enterprise wide VoC program and evaluate technology providers to support their business needs. The project effort focused on evaluating current VoC capabilities and defining business requirements to assess technology vendors. These were used to gain cross functional alignment and develop the ideal future state. An RFP was conducted to assess and score several enterprise VoC vendors. This project provide our client with a VoC program roadmap, an enterprise VoC technology platform best suited to meet the business needs and allowed them to rationalize their existing vendors to reduce costs.

Learn More

Expert Insights

Changing Customer Expectations and the ‘stay safe’ Lens

These two companies demonstrate vastly different awareness of the customer’s ‘stay safe’ lens. In one case they took things very seriously and made every effort to ensure the business ran smoothly while attending to the concerns of customer health and safety. And the other example,
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Bring In The Experts to Become Customer Obsessed

When the culture of an organization doesn’t put the customer first, its brand inevitably suffers. But customer experience transformation is easier said than done. A recent Forrester Research report states how Andrew Reise Consulting and 13 other firms make it easier and faster for organizations to obsess about their
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Expert Insights

Give Your Business a Customer Service Reality Check or Your Customers Will Do It for You

If your online customer service doesn’t meet their expectations, 75 percent will try another channel, costing you an average of $22 million annually in escalation and other costs. That’s one sobering finding from Embrace Continuous Improvement To Power Customer Service Operations, a Forrester Research report
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Getting Started with Journey Analytics

Journey Analytics is an upcoming trend of opportunity for CX Professionals to gain valuable insights into the customer experience. It’s a practical approach to identify opportunities and justify with firm ROI. In fact, some recent examples we have seen with clients, Journey Analytics are the
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Going The Extra Mile For Our Clients

Just because a project is complete doesn’t mean we stop working. Nor does it mean we charge you more. We’re flexible. Unlike other consulting firms you’ll never hear us say, “that’s out of scope.” If something needs to be addressed or if you have additional needs, we take care of them. End of story.

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