
Leveraging Speech Analytics to Boost NPS Scores
November 14, 2023 | Tim Carrigan
Net Promoter Score (NPS) has gained mainstream attention as a valuable customer satisfaction and loyalty metric. Companies are turning to...
Read More
How AI Is Revolutionizing Speech Analytics
November 9, 2023 | Tim Carrigan
One critical aspect that significantly impacts customer satisfaction is the need to contact a company more than once for the same issue. When...
Read More
Empowering EX Strategies in Call Centers with Speech Analytics
October 30, 2023 | Tim Carrigan
The focus on employee experience (EX) has taken center stage as organizations recognize its pivotal role in fostering a positive workplace culture...
Read More
Leveraging Speech Analytics for Real-Time Customer Sentiment Analysis
October 12, 2023 | Tim Carrigan
Customer sentiment analysis has emerged as a game-changing process that utilizes automated tools to comprehensively understand and organize customer...
Read More
Critical Elements of a High-Performing Speech Analytics Center of Excellence
October 5, 2023 | Tim Carrigan
From uncovering hidden patterns and sentiments to identifying crucial trends, speech analytics empowers companies to make data-driven decisions that...
Read More
How Speech Analytics Unlocks Insights for Customer-Centric Strategies
September 28, 2023 | Tim Carrigan
Businesses constantly search for innovative ways to connect with customers and provide top-notch service. While digital channels have opened up new...
Read More
Why Empowering Employees Should Be Part of Your Employee Experience Strategy
August 15, 2023 | Andy Mattox
Have you ever had a manager who made you feel valued in your job? Maybe they allowed you to lead a project or develop a new operating procedure....
Read More
Creating A Sense Of Belonging For Employee Retention
July 27, 2023 | Andy Mattox
In today's world, organizations are beginning to recognize the importance of fostering a sense of belonging among their employees. Belonging in the...
Read More
Sharing Employee Feedback: A Key Tool for Improving Organizational Culture
July 12, 2023 | Joe Piette
One of the most effective ways to drive growth and success is through a strong employee feedback program. Organizations that prioritize employee...
Read More
How Employee Surveys Boost EX
July 3, 2023 | Joe Piette
According to a recent Gallup poll, just 36 percent of U.S. employees are engaged at work. This means that over 60 percent of workers are actively...
Read More