Creative problem solvers
Every engagement starts with curiosity and ends with something built specifically for you, not borrowed from the last client.
Client obsessed
Your success is the only metric we optimize for. We have been known to show up with birthday cake just because it mattered to someone on your team.
Confident yet humble
We know CX deeply. We also know your industry and your customers will always teach us something, so we listen hard before we lead.
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Passion for growth
We push ourselves and our clients forward, not for growth's sake, but because standing still in CX means falling behind your customers.
Fun, flexible and collaborative
The best work happens when people enjoy doing it together. We take the work seriously. We do not take ourselves too seriously.
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Abrar Masud
Sr. Consultant
A disciplined enterprise transformation leader who thrives where the stakes are highest - bringing order, alignment, and momentum to complex, high-visibility programs.
Anam Mohammad
Consultant
A research-driven consultant with a strong analytics foundation who brings clarity, care, and collaborative energy to every client engagement.
Andy Mattox
COO
A strategic partner to Fortune 500 companies for over 14 years, Andy helps organizations unlock competitive advantage and reduce costs through customer experience strategy and disciplined program leadership.
Ashlyn Tomer
Consultant
A creative and adaptable CX consultant with deep roots in voice of the customer and qualitative research, bringing a human-centered perspective shaped by diverse global and community experience.
Bob Paulbeck
Delivery Director
A seasoned delivery director with 30+ years of experience leading Fortune 500 transformation programs - from billing systems and software implementations to retail operations - with a relentless focus on outcomes.
Brad Laubhan
Consulting Director
A 22-year consulting veteran who bridges the gap between business strategy and technical execution, turning complex programs into coordinated, high-impact results for clients.
Brandon Allen
Senior Consultant
A systems-oriented transformation consultant who connects strategy to structured execution - with a unique edge in applied AI and automation that makes emerging technology practical for enterprise teams.
Dan Arthur
EVP Research & Account Management
A 20-year CX research and analytics veteran, Dan helps clients see their business through the customer's eyes - turning data, journeys, and listening programs into strategies that build loyalty and drive financial results.
Ed Bulluck
Sr. Manager
A 30-year project management veteran with a sharp business instinct and a master's touch for collaboration - Ed keeps client teams focused on the why behind every initiative, from digital experience to contact center transformation.
Grant Healy
Sr. Consultant
An analytically precise and technically skilled data professional who brings advanced quantitative methods and machine learning to make client data tell clearer, more actionable stories.
Gwen Wren
Manager
A change management and transformation strategist with 10+ years of experience helping Fortune 100 companies and startups alike grow through cultural alignment, operational redesign, and genuine client partnership.
Jacalyn ‘Jaci’ Matney
Senior Consultant
A 50-year technology and program management veteran - PMI-certified and Lean Six Sigma Black Belt - who brings rare process discipline, executive presence, and high-energy leadership to the most complex, multi-million-dollar transformation programs.
Jack Delaney
Senior Consultant
A cross-cultural program leader with 15+ years of experience bringing technically diverse global teams together to deliver complex systems integration and process improvement programs on time and on target.
Jeff Lewandowski
CEO
A 17-year CX and contact center authority, published author, and Forrester/Gartner-cited expert who leads Andrew Reise with a people-first philosophy and deep operational expertise.
John St. Clair
Senior Consultant
A 30-year process improvement and organizational management expert who brings structured thinking and clear communication to complex government, telecom, and enterprise engagements.
Jonathan Thomas
Manager
A workforce management authority with 18+ years of contact center experience, Jonathan bridges operational leadership and technology consulting to help organizations maximize performance from their WFM investments.
Joseph ‘Joe’ Piette
EVP Customer Experience
The "un-consultant consultant" - Joe brings 20+ years of CX strategy and design experience with the empathy of an operator, a background in broadcast media, and an unmatched ability to create customer-centric cultures from the inside out.
Josh Hilgers
EVP Consulting Delivery
A co-author of The Customer Experience Fiasco and 20-year CX strategy and delivery leader, Josh brings a unique combination of enterprise program management and customer experience depth that helps clients achieve both vision and execution.
Kathryn ‘Katie’ Sexton
Consulting Director
A hands-on CX strategist with 15+ years of experience building voice of the customer programs and journey-driven strategies from the ground up - with a talent for making CX insights resonate at the C-suite level.
Liz Downing
Senior Consultant
A CX and digital strategy leader with 15+ years of experience helping large enterprises align operations, measure outcomes, and deliver meaningful customer experiences through journey mapping, OKR frameworks, and cross-functional partnership.
Lucas Bauer
Consulting Manager
A data-fluent CX strategist and Consulting Manager who turns complex customer analytics into actionable roadmaps - helping clients across hospitality, insurance, telecom, and government improve experiences and drive measurable growth.
Maria Elena Balancio
WFM Consultant
A workforce management systems expert with 8+ years of hands-on experience across global operations, combining deep platform proficiency with a sharp analytical eye to deliver measurable labor savings and operational efficiency.
Mark Stahl
Manager
A 25-year contact center operations veteran with Lean Six Sigma credentials and a deep belief that excellence is built one detail at a time - from workforce management and quality assurance to pharmaceutical patient support programs.
Reagan Anthony
Senior Consultant, Workforce Management
A 25-year WFM industry authority who has worked in the trenches of forecasting, risen through product management, and now brings her full expertise back to the client side - helping organizations master the mechanics and strategy behind world-class workforce operations.
Rhoda Miller
Consultant
A sociologist-turned-research strategist who brings quantitative depth and human-centered curiosity to VoC and VoE programs - translating complex, large-scale data into the clear insights that help organizations earn loyalty and national recognition.
Rich Coombs
Consulting Manager
A 30-year contact center and workforce optimization expert with the rare combination of executive leadership, frontline operations experience, and a teacher's instinct for developing the next generation of great leaders.
Sam Ransohoff
Sr. Consultant
An analytically creative CX and VoC consultant who combines a rare scientific background with practical consulting experience to deliver insights that are both statistically thoroughness and compellingly actionable.
Timmothy ‘Tim’ Carrigan
Executive Vice President, Consulting Delivery
An EVP-level CX and delivery authority with deep expertise across analytics, contact center operations, and multi-industry transformation - Tim has co-authored a book on customer experience strategy and spent decades helping organizations build lasting CX capability.
Wendy Cullis
Senior Consultant
A globally experienced workforce optimization and operations management consultant based in the UK, Wendy helps organizations across EMEA, NAM, and APAC accelerate time to value from new software - with a people-first approach to change.
Zachary ‘Zach’ VanDolah
Consulting Director
A strategic CX and VoC leader with 10+ years of experience helping well-known brands across healthcare, hospitality, finance, and telecom turn customer data into compelling roadmaps and tangible business results.
Ready to create crazy-loyal customers?
Let's talk about what is possible for your organization.
connect@andrewreise.com │ 913-323-6899 │ andrewreise.com
