Skip to content
Give employees “mission-tinted” glasses

Employee Experience Consulting

Employee experience consulting is the work of understanding what is holding a workforce back, designing the environment, practices, and support that let people deliver on the brand’s promise, and measuring whether it worked. Andrew Reise approaches it with the same discipline as customer experience work: research first, then design, then measurement, because customer experience is our only business and in most organizations the employee experience is where it starts.

Learn More
Two employees collaborating on a laptop
Tear Down Workplace Hurdles

Improve employee experience (EX), and drive productivity higher

Stronger workplace performance starts with happier, more motivated employees. We use analytics to identify what’s causing absenteeism, low productivity, high turnover, or other problems. Then we deploy a strategy to spark inspiring work experiences.

Who We Serve

Position employees to deliver on brand promises

The workforce is constantly changing, and so are employee needs, behaviors, and motivations. We work with workplace leaders, get to know your teams, and guide you through a strategy to enhance your workforce.

HR leaders icon

HR Leaders

The nature of work is morphing quickly, and employee engagement is tumbling. We work with HR leaders and use research to develop a custom plan to improve employee experiences and performance.
Contact center leaders icon

Contact Center Leaders

As customer expectations rise, the contact center is more important than ever. We get to know your team, dive into analytics, and pave a path to contact center excellence.
Team of employees collaborating on a whiteboard during a meeting
Align the Workforce

Rally employees around your mission

When employees lose sight of the company’s purpose, their motivation and focus fade away. We align employees with the business mission and position them to push forward, together, in the same direction. Along the way, we keep a steady focus on key metrics and other measurements of success to ensure all of our efforts align with target outcomes.

“This engagement has been great and has delivered so much more value to our team and business than we thought we would achieve.”
Two employees working together with a data pad
Engage and Excite Employees

Empower your workforce with actionable insights

Employee engagement can be challenging to maintain. That can hurt morale and cause quit rates to surge. The solution: Tap into your employees’ perspectives. We uncover important employee needs so you can increase productivity, reduce turnover, spark more engagement, and deliver better CX. 

“Andrew Reise took the time to teach us, step by step, the process of performing analysis and investigations to help solve business problems.”
Employee working on a laptop
Build Better Employee Experiences

Design a more productive, more pleasant workday 

Repetitive tasks, entangled tech stacks, and inefficiencies frustrate employees—and sap motivation. We leverage the power of advanced technology, such as AI, to eliminate time-consuming tasks and increase productivity. At the same time, we develop employee journey maps to better understand and improve your team’s entire experience—from onboarding, daily activities, and engagement to performance, career advancement desires, and everything in between.

“They live our culture and think like the customer in the room.”
An employee working on a laptop at a desk
Nail Your Transformation Projects

Navigate change without sacrificing performance

Digital transformations, tech adoption, and program changes can distract or frustrate employees. We carefully analyze the employee experience, pain points, and opportunities, which allows us to implement solutions that prevent distractions, forward workforce optimization, promote understanding, boost adoption, and simplify change. 

“This is great work! Excited to be a part of improving the customer journey! The prep you did in thinking about the content, the message, the pace, and the takeaways paid off in the level of executive engagement and enthusiasm.”
Two men agreeing in a business meeting

Where to Start

The thinking behind the practice is in our guide to employee experience strategy, which covers how to evaluate the experience you have, design a better one, and reach maturity. For specific problems, see how employee empowerment changes performance, how employee surveys become an EX signal rather than a formality, and why employee experience drives customer experience. For the contact center specifically, where agent experience and customer experience are the same system, see our contact center practice.

advantage

Why Clients Choose Andrew Reise

Feature
Andrew Reise
Others (Global)
Others (Boutique)

Integrated EX and CX Methodology

Andrew Reise

-

Others (Global)

-

Others (Boutique)

Direct Partnership with Leaders

Andrew Reise

-

Others (Global)

Others (Boutique)

Customized Employee Journey Mapping

Andrew Reise

-

Others (Global)

Others (Boutique)

Data-Backed Performance Metrics

Andrew Reise

Others (Global)

-

Others (Boutique)

Technology Adoption and Change Support

Andrew Reise

-

Others (Global)

-

Others (Boutique)

Frequently Asked Questions

What does an employee experience consultant do?

An employee experience consultant researches what is holding a workforce back, designs the changes to environment, practices, and support that address it, and builds the measurement that shows whether the changes worked. The work spans culture, tools, management practices, and the specific moments in an employee's tenure that most affect retention and performance.

How is employee experience consulting different from HR consulting?

HR consulting typically focuses on policy, compliance, compensation, and process. Employee experience consulting focuses on the lived experience of doing the work, and on the connection between that experience and business outcomes such as productivity, retention, and customer satisfaction.

When should a company bring in an employee experience consultant?

When turnover, absenteeism, or productivity is moving in the wrong direction and internal efforts have not explained why, when a customer experience initiative depends on frontline behavior changing, or when the organization is going through change that will land on employees first.

Where does an employee experience engagement typically start?

With research. Employee interviews, workforce data, and frontline observation establish where the experience breaks and what it costs before any change is designed. Starting with the solution instead of the diagnosis is the most common reason EX investments produce an announcement and no measurable result.

What does a typical employee experience engagement deliver?

A researched picture of the current employee experience, the moments and conditions that most affect retention and performance, a designed set of changes to those moments with owners and sequencing, and a measurement framework tied to the business outcomes the work is meant to move.

Do you work with contact center employee experience specifically?

Yes, and we treat it as its own discipline. Contact center agents interact with customers directly all day, so every friction point in the agent's experience shows up in the customer's. That connection makes contact center EX both the most measurable and the highest-return place to start.

How does employee experience connect to customer experience?

In service businesses they are the same system seen from two sides. Frontline employees deliver the brand promise or fail to. An EX strategy and a CX strategy should share a measurement framework, so that when an employee metric moves, the organization can see whether the customer metric moved with it.

Ready to get started?

Let's Connect
Young male employee working on an ipad