Understanding Customer Personas for State Lottery Instant Scratch Games
October 1, 2024 | Jeff Lewandowski
The instant scratch games offered by state lottery organizations have long been popular choices among lottery enthusiasts. These games attract a...
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Qual Then Quant or Quant Then Qual? Pros and Cons in CX Research
September 17, 2024 | Dan Arthur
In customer experience (CX) research, the sequence in which qualitative (qual) and quantitative (quant) methods are employed can significantly impact...
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The Role Of Market Research Focus Groups
September 3, 2024 | Jeff Lewandowski
Focus groups are becoming more important as a growing top market research technique for brands. They offer a unique opportunity to dive deep into...
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Future-Proofing CX Through UX Innovation
August 20, 2024 | Dan Arthur
As technology advances and consumer expectations shift, businesses must adapt their customer experience (CX) strategies to stay relevant and...
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8 Customer Journey Mapping Best Practices
August 6, 2024 | Joe Piette
How well do you understand the intricate pathways that lead customers to interact with your brand? Customer journey mapping serves as a strategic...
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Future State Journey Map: Essential Steps for Customer Experience Success
July 26, 2024 | Jeff Lewandowski
Customer journey mapping is a powerful customer experience (CX) tool. In addition to being a simple way to upgrade experience across an organization,...
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Leveraging UX Strategies To Enhance Digital Experiences
July 23, 2024 | Andy Mattox
Imagine that a national insurance company faced a challenge in connecting with its customers online. Despite offering comprehensive coverage, its...
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Andrew Reise Recognized by Independent Research Firm for CX Strategy Consulting Services
July 15, 2024 | Andy Mattox
The recent Forrester Research report, The Customer Experience Strategy Consulting Services Landscape, Q2 2024, provides an overview of 31 CX...
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The Power of Digital Customer Research in CX Optimization
July 9, 2024 | Jeff Lewandowski
Understanding and adapting to customer preferences and behaviors is critical for business success in customer experience (CX) optimization. Digital...
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Emerging Digital Research Trends for 2024 and Beyond
June 25, 2024 | Dan Arthur
Understanding consumer behavior, preferences, and market trends has become a necessity in driving strategic decisions and supporting innovation....
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