Customer Experience Insights - Andrew Reise (4)

Why Selecting Research Providers with SOC 2 Type II Compliance Is Important

February 24, 2025 | Andrew Reise

Businesses are caught in an increasingly dangerous position. They need vendors to conduct research but don’t want to risk third-party data breaches....

Customer Experience

Designing High-Impact AI Coaching Programs for Call Center Success

February 17, 2025 | Andrew Reise

Creating a high-impact AI coaching program for call centers requires thoughtful planning that starts with clear goals and outcomes. Designing an...

Customer Experience

Implementing AI-Driven Real-Time Coaching: Key Strategies for Success

February 12, 2025 | Andrew Reise

Not all contact center agents perform the same. New agents face a learning curve, while more experienced ones have differing levels of skill. Even...

Customer Experience

Effective Management of AI Coaching Programs for the Contact Center: A Guide to Monitoring and Optimization

February 11, 2025 | Andrew Reise

AI-driven coaching can be a powerful asset for any call center by helping agents perform at their best and deliver exceptional customer experiences....

Customer Experience

Embracing AI in CX (Customer Experience) Research

November 21, 2024 | Dan Arthur

“The playing field is poised to become a lot more competitive, and businesses that don’t deploy AI and data to help them innovate in everything they...

Customer Experience

Brand Equity Tracking: Insights from a Financial Institution Case Study

November 12, 2024 | Jeff Lewandowski

Imagine you're a brand manager at a corporate banking institution. One day, you notice a decline in client engagement and loyalty among your...

Customer Experience

Global Customer Experience: A Comprehensive Overview

October 22, 2024 | Dan Arthur

We live in a globalized society where one can chat with a friend in Australia, shop for Indian curry online, and work for a Canadian employer—all...

Customer Experience

The Benefits of Agile Research Using an Insight Community

October 15, 2024 | Dan Arthur

Unlike traditional research methods, agile research is iterative and flexible, allowing businesses to rapidly adapt to changing market conditions and...

Customer Experience

MaxDiff and TURF Analysis in Market Research: A Comprehensive Overview

October 8, 2024 | Dan Arthur

Understanding customer preferences and optimizing product offerings are critical for business success in any industry. Take Amazon, for example: had...