Customer Experience Insights - Andrew Reise (4)

Employee Experience

Creating A Sense Of Belonging For Employee Retention

July 27, 2023 | Andy Mattox

In today's world, organizations are beginning to recognize the importance of fostering a sense of belonging among their employees. Belonging in the...

Employee Experience

Sharing Employee Feedback: A Key Tool for Improving Organizational Culture

July 12, 2023 | Joe Piette

One of the most effective ways to drive growth and success is through a strong employee feedback program. Organizations that prioritize employee...

Employee Experience

How Employee Surveys Boost EX

July 3, 2023 | Joe Piette

According to a recent Gallup poll, just 36 percent of U.S. employees are engaged at work. This means that over 60 percent of workers are actively...

Employee Experience

Why EX Is the Driver of CX

June 19, 2023 | Jeff Lewandowski

Picture this: After walking into a store, the employees are clearly unhappy, disengaged, and uninterested in helping. How does that feel? Chances...

Employee Experience

The Ever-Changing Employee Experience

June 5, 2023 | Joe Piette

Employee engagement has decreased in the United States for the first time in 10 years. The percentage of engaged employees fell from 36 percent in...

Customer Experience Strategy

6 Ways to Optimize Touchpoints with Customer Experience Design

May 2, 2023 | Dan Arthur

In today's hyper-competitive business environment, delivering an outstanding customer experience (CX) is no longer optional—it's a necessity....

Contact Center

Lessons Learned From Optimizing Contact Center Technologies

April 5, 2023 | Tim Carrigan

Contact centers are the gateway between customers and the company. It’s no wonder companies across the globe are pushing to update their contact...

Analytics

Improve Contact Center Experience With Journey Analytics

March 23, 2023 | Tim Carrigan

As businesses compete to attract and retain customers, the importance of providing an exceptional customer experience has never been greater. One...

Voice of the Customer

How Has Hybrid Shopping Affected VoC

March 10, 2023 | Dan Arthur

The COVID-19 pandemic forced consumers to rely more heavily on digital shopping methods due to lockdowns and social distancing measures that limited...