Customer Experience Insights - Andrew Reise (4)

Program Management

Project Risk Management Best Practices for Enterprise Programs

July 2, 2026 | Joe Piette

Every major transformation comes with risk. Whether it’s implementing a new billing platform, rolling out a customer relationship management (CRM)...

Closing the Loop: Turning Employee Feedback into Action

July 2, 2026 | Joe Piette

Change doesn’t necessarily fail because employees are “stuck in their old ways” or because a software, process, or other major transformation is too...

Project Management

How to Design Cross-Functional Workstreams in Project Management

July 2, 2026 | Joe Piette

Imagine trying to coordinate a nationwide retail rollout with hundreds of locations. The technology is complex, the logistics are massive, and the...

Visualizing Stakeholder Engagement and Readiness

July 1, 2026 | Joe Piette

Every change program involves a web of people whose influence determines success or failure. When leaders can clearly see these relationships and...

Program Management

Program Management: Vendor Alignment Strategies That Minimize Risk

September 29, 2025 | Andrew Reise

As enterprise programs grow in scope and complexity, external vendors play an increasingly central role in delivering outcomes. Software providers,...

Project Management

Building an Enterprise Roadmap from Workstream Sprints

September 23, 2025 | Andrew Reise

Large transformation programs often run on dozens of workstreams—each with its own team, timeline, and tools. On their own, they may run efficiently....

Project Management

How to Run an Executive Steering Committee That Actually Steers

September 16, 2025 | Andrew Reise

An executive steering committee (ESC) is the senior decision-making body in a program's governance structure: it approves scope and budget changes,...

Project Management

Unified Project Management: One Work Plan Across Methodologies

September 9, 2025 | Joe Piette

Unified project management is the practice of running agile, waterfall, and hybrid workstreams inside one integrated plan, with one governance rhythm...

Project Management

Aligning Program Goals with Business Strategy

September 3, 2025 | Andrew Reise

Enterprise transformations are rarely starved for ideas. There’s always another system to implement, another capability to roll out, another customer...