Customer Experience Insights - Andrew Reise

Customer Experience

Why Project Management Is the Overlooked Key to Successful CX Transformations

November 5, 2025 | Andrew Reise

When organizations discuss customer experience (CX) transformation, they usually focus on technology, such as new mobile apps, modernized contact...

Program Management

From Kickoff to Sustainment: The Full Lifecycle of Program Management Execution

October 22, 2025 | Andrew Reise

Launching a program is exciting—it brings energy, executive attention, and the optimism of transformation. But what happens six months after go-live?...

Program Management

Program Governance 101: Structures, Frameworks, and Routines That Drive Program Management Success

October 6, 2025 | Andrew Reise

Enterprise transformation programs are high-stakes initiatives. They span business units, integrate technologies, and need executive support to stay...

Program Management

Program Management: Vendor Alignment Strategies That Minimize Risk

September 29, 2025 | Andrew Reise

As enterprise programs grow in scope and complexity, external vendors play an increasingly central role in delivering outcomes. Software providers,...

Project Management

Building an Enterprise-Level Roadmap from Workstream Sprints in Program Management

September 23, 2025 | Andrew Reise

Large transformation programs often run on dozens of workstreams—each with its own team, timeline, and tools. On their own, they may run efficiently....

Program Management

Metrics That Matter: Measuring Program Management Success with KPIs That Count

September 18, 2025 | Andrew Reise

When a transformation effort launches, teams often ask: What’s the go-live date? What’s the budget? Where do we stand? These questions matter, but...

Project Management

Executive Steering Committee: The Key to Successful Project Management

September 16, 2025 | Andrew Reise

In complex enterprise projects, there’s no shortage of moving parts. Multiple workstreams, competing priorities, evolving business needs, and...

Project Management

Creating a Unified Work Plan Across Methodologies in Project Management

September 9, 2025 | Andrew Reise

Modern enterprise transformations are anything but simple. Today’s large-scale projects often span multiple departments, involve dozens of systems,...

Project Management

Aligning Program Goals with Business Strategy: A Project Management Guide

September 3, 2025 | Andrew Reise

Enterprise transformations are rarely starved for ideas. There’s always another system to implement, another capability to roll out, another customer...