Customer Experience Insights - Andrew Reise

Program Management

Project Risk Management Best Practices for Enterprise Programs

July 2, 2026 | Andrew Reise

Every major transformation comes with risk. Whether it’s implementing a new billing platform, rolling out a customer relationship management (CRM)...

Closing the Loop: Turning Employee Feedback into Action

July 2, 2026 | Andrew Reise

Change doesn’t necessarily fail because employees are “stuck in their old ways” or because a software, process, or other major transformation is too...

Creating a Change Communications Plan That Sticks

July 2, 2026 | Andrew Reise

Even the most strategic change initiative can fail if employees don’t understand what’s happening or why it matters. Communication must go beyond a...

Project Management

How to Design Cross-Functional Workstreams in Project Management

July 2, 2026 | Andrew Reise

Imagine trying to coordinate a nationwide retail rollout with hundreds of locations. The technology is complex, the logistics are massive, and the...

Visualizing Stakeholder Engagement and Readiness

July 1, 2026 | Andrew Reise

Every change program involves a web of people whose influence determines success or failure. When leaders can clearly see these relationships and...

Program Management

Program Governance 101: Structures, Frameworks, and Routines That Drive Program Management Success

October 6, 2025 | Andrew Reise

Enterprise transformation programs are high-stakes initiatives. They span business units, integrate technologies, and need executive support to stay...

Program Management

Program Management: Vendor Alignment Strategies That Minimize Risk

September 29, 2025 | Andrew Reise

As enterprise programs grow in scope and complexity, external vendors play an increasingly central role in delivering outcomes. Software providers,...

Project Management

Building an Enterprise-Level Roadmap from Workstream Sprints in Program Management

September 23, 2025 | Andrew Reise

Large transformation programs often run on dozens of workstreams—each with its own team, timeline, and tools. On their own, they may run efficiently....