Managing Contact Center Transformation: Best Metrics and Tools
July 2, 2026 | Joe Piette
Large-scale transformations are complex, often involving multiple vendors, dozens of workstreams, and millions of dollars in investment. When there...
Read More
Technology Rollout Strategy: Phased Deployments for Large Projects
July 2, 2026 | Joe Piette
Rolling out an enterprise-wide system implementation is one of the most demanding challenges a company can face. Whether it’s a new point-of-sale...
Read More.png?width=740&length=740&name=Untitled%20design%20(49).png)
From Resistance to Buy-In: Engaging Frontline Teams in Change
July 2, 2026 | Joe Piette
Every transformation depends on people, and no group carries more weight than the front line. Whether it’s customer service agents adapting to new...
Read More
Change Champions: The Different Types of Sponsors You Need
July 2, 2026 | Joe Piette
Every successful transformation starts with strong sponsorship. Without visible, engaged, and empowered sponsors, even the most well-designed...
Read More
Why Project Management Is Key to Successful Technology Implementation
July 2, 2026 | Joe Piette
Organizations regularly undergo big technology transformations. They might replace a point-of-sale (POS) system, modernize billing, or integrate a...
Read More
Project Risk Management Best Practices for Enterprise Programs
July 2, 2026 | Joe Piette
Every major transformation comes with risk. Whether it’s implementing a new billing platform, rolling out a customer relationship management (CRM)...
Read More
Closing the Loop: Turning Employee Feedback into Action
July 2, 2026 | Joe Piette
Change doesn’t necessarily fail because employees are “stuck in their old ways” or because a software, process, or other major transformation is too...
Read More
Creating a Change Communications Plan That Sticks
July 2, 2026 | Joe Piette
Even the most strategic change initiative can fail if employees don’t understand what’s happening or why it matters. Communication must go beyond a...
Read More
How to Design Cross-Functional Workstreams in Project Management
July 2, 2026 | Joe Piette
Imagine trying to coordinate a nationwide retail rollout with hundreds of locations. The technology is complex, the logistics are massive, and the...
Read More
Visualizing Stakeholder Engagement and Readiness
July 1, 2026 | Joe Piette
Every change program involves a web of people whose influence determines success or failure. When leaders can clearly see these relationships and...
Read MoreReady to get started?
