Customer Experience Insights - Andrew Reise (2)

How to Measure Change Impact and Guide Lasting Adoption

July 2, 2026 | Joe Piette

While technology, process, leadership, and role changes are common in growing organizations, not every transformation unfolds smoothly. Executives...

Customer Experience

Building a Customer-Centric Culture in Your Organization

July 2, 2026 | Joe Piette

A company’s success is no longer just about the quality of its products or services—it’s also about how well it understands and serves its customers....

Mapping the Employee Change Journey

July 2, 2026 | Joe Piette

Every business transformation is a journey, not only for the organization, but for every person within it.

Program Management

Kickoff to Sustainment: The Lifecycle of Program Management Execution

July 2, 2026 | Joe Piette

Launching a program is exciting—it brings energy, executive attention, and the optimism of transformation. But what happens six months after go-live?...

Program Management

What Should a Milestone-Based Project Plan Include?

July 2, 2026 | Joe Piette

Every ambitious transformation—whether it’s a new point-of-sale (POS) rollout, a billing system upgrade, or a customer relationship management (CRM)...

Customer Experience

Streamlining Onboarding: Setting Customers Up for Success

July 2, 2026 | Joe Piette

First impressions matter, and in the business world, customer onboarding is often the first real test of a company’s ability to deliver on its...

Program Management

Avoiding Scope Creep and Backlog Bloat in Long-Term Program Management

July 2, 2026 | Joe Piette

Enterprise programs don’t fail all at once. They fail incrementally: unplanned features, competing priorities, and expanding wish lists overwhelm the...