8 Customer Journey Mapping Best Practices
August 6, 2024 | Joe Piette
How well do you understand the intricate pathways that lead customers to interact with your brand? Customer journey mapping serves as a strategic...
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Trends Driving Digital Journey Mapping In 2024
June 6, 2024 | Joe Piette
Digital journey mapping illuminates the path customers take as they interact with a brand across various touchpoints. Touchpoints, often likened to...
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Crafting a Winning UX Strategy for the Digital Era
April 23, 2024 | Joe Piette
While Americans certainly love to shop, work, and check off tasks online, they also expect to move effortlessly between their chosen channels. In...
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Sharing Employee Feedback: A Key Tool for Improving Organizational Culture
July 12, 2023 | Joe Piette
One of the most effective ways to drive growth and success is through a strong employee feedback program. Organizations that prioritize employee...
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How Employee Surveys Boost EX
July 3, 2023 | Joe Piette
According to a recent Gallup poll, just 36 percent of U.S. employees are engaged at work. This means that over 60 percent of workers are actively...
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The Ever-Changing Employee Experience
June 5, 2023 | Joe Piette
Employee engagement has decreased in the United States for the first time in 10 years. The percentage of engaged employees fell from 36 percent in...
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Employee Experience Drives Customer Experience
January 24, 2023 | Joe Piette
As the adage goes, your customer experience is only as good as your employees’ experience. When people show up to work happy, they’re more likely to...
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