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Top 5 Use Cases for Delivering Business Value with Speech Analytics
Customer Experience

Top 5 Use Cases for Delivering Business Value with Speech Analytics

July 21, 2022 |

Speech Analytics has exploded in adoption in recent years. As consumers get increasingly survey fatigued, many customer experience teams are looking...

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Six Strategies to Move Your CX Business Case from Solid to Sold
Customer Experience

Six Strategies to Move Your CX Business Case from Solid to Sold

May 13, 2014 |

I don’t doubt you know how to build a business case for a customer experience initiative, or even the business case for a full-blown CX strategy. If...

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