Customer Experience Insights - Andrew Reise

Customer Experience

Top 5 Use Cases for Delivering Value with Speech Analytics

May 23, 2025 | Tim Carrigan

Speech Analytics has exploded in adoption in recent years. As consumers get increasingly survey fatigued, many customer experience teams are looking...

Speech Analytics

How AI Is Transforming Speech Analytics for Enhanced Business Insights

May 23, 2025 | Tim Carrigan

Speech analytics is a powerful tool that enables organizations to derive meaningful insights from spoken interactions. Thanks to rapid advancements...

Speech Analytics

Real-Time Sentiment Analysis: The Key to Understanding Customers

June 18, 2024 | Tim Carrigan

Customer sentiment analysis has emerged as a game-changing process that utilizes automated tools to comprehensively understand and organize customer...

Speech Analytics

How Speech Analytics Minimizes Repeat Calls

December 19, 2023 | Tim Carrigan

One critical aspect that impacts customer satisfaction is the need to contact a company more than once for the same issue. When customers need to...

Speech Analytics

From Friction to Seamless Service: Using Speech Analytics to Minimize Call Transfers

December 7, 2023 | Tim Carrigan

In the realm of customer service, call transfers have long been a double-edged sword. On the one hand, they enable routing calls to specialized...

Speech Analytics

Leveraging Speech Analytics to Boost NPS Scores

November 14, 2023 | Tim Carrigan

Net Promoter Score (NPS) has gained mainstream attention as a valuable customer satisfaction and loyalty metric. Companies are turning to...

Speech Analytics

Empowering EX Strategies in Call Centers with Speech Analytics

October 30, 2023 | Tim Carrigan

The focus on employee experience (EX) has taken center stage as organizations recognize its pivotal role in fostering a positive workplace culture...

Speech Analytics

Critical Elements of a High-Performing Speech Analytics Center of Excellence

October 5, 2023 | Tim Carrigan

From uncovering hidden patterns and sentiments to identifying crucial trends, speech analytics empowers companies to make data-driven decisions that...

Speech Analytics

How Speech Analytics Unlocks Insights for Customer-Centric Strategies

September 28, 2023 | Tim Carrigan

Businesses constantly search for innovative ways to connect with customers and provide top-notch service. While digital channels have opened up new...