![Real-Time Sentiment Analysis: The Key to Understanding Customers](https://www.andrewreise.com/hs-fs/hubfs/Leveraging-Speech-Analytics-for-Real-Time-Customer-Sentiment-Analysis.png?width=740&length=740&name=Leveraging-Speech-Analytics-for-Real-Time-Customer-Sentiment-Analysis.png)
Real-Time Sentiment Analysis: The Key to Understanding Customers
June 18, 2024 | Tim Carrigan
Customer sentiment analysis has emerged as a game-changing process that utilizes automated tools to comprehensively understand and organize customer...
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How Speech Analytics Minimizes Repeat Calls
December 19, 2023 | Tim Carrigan
One critical aspect that impacts customer satisfaction is the need to contact a company more than once for the same issue. When customers need to...
Read More![From Friction to Seamless Service: Using Speech Analytics to Minimize Call Transfers](https://www.andrewreise.com/hs-fs/hubfs/From-Friction-to-Seamless-Service-Using-Speech-Analytics-to-Minimize-Call-Transfers.png?width=740&length=740&name=From-Friction-to-Seamless-Service-Using-Speech-Analytics-to-Minimize-Call-Transfers.png)
From Friction to Seamless Service: Using Speech Analytics to Minimize Call Transfers
December 7, 2023 | Tim Carrigan
In the realm of customer service, call transfers have long been a double-edged sword. On the one hand, they enable routing calls to specialized...
Read More![Leveraging Speech Analytics to Boost NPS Scores](https://www.andrewreise.com/hs-fs/hubfs/Leveraging-Speech-Analytics-to-Boost-NPS-Scores.png?width=740&length=740&name=Leveraging-Speech-Analytics-to-Boost-NPS-Scores.png)
Leveraging Speech Analytics to Boost NPS Scores
November 14, 2023 | Tim Carrigan
Net Promoter Score (NPS) has gained mainstream attention as a valuable customer satisfaction and loyalty metric. Companies are turning to...
Read More![How AI Is Revolutionizing Speech Analytics](https://www.andrewreise.com/hs-fs/hubfs/Andrew_Reise_Blog_Images/How-AI-Is-Revolutionizing-Speech-Analytics.png?width=740&length=740&name=How-AI-Is-Revolutionizing-Speech-Analytics.png)
How AI Is Revolutionizing Speech Analytics
November 9, 2023 | Tim Carrigan
Speech analytics is a powerful tool that enables organizations to derive meaningful insights from spoken interactions. Thanks to rapid advancements...
Read More![Empowering EX Strategies in Call Centers with Speech Analytics](https://www.andrewreise.com/hs-fs/hubfs/Empowering-EX-Strategies-in-Call-Centers-with-Speech-Analytics.png?width=740&length=740&name=Empowering-EX-Strategies-in-Call-Centers-with-Speech-Analytics.png)
Empowering EX Strategies in Call Centers with Speech Analytics
October 30, 2023 | Tim Carrigan
The focus on employee experience (EX) has taken center stage as organizations recognize its pivotal role in fostering a positive workplace culture...
Read More![Critical Elements of a High-Performing Speech Analytics Center of Excellence](https://www.andrewreise.com/hs-fs/hubfs/Critical-Elements-of-a-High-Performing-Speech-Analytics-Center-of-Excellence.png?width=740&length=740&name=Critical-Elements-of-a-High-Performing-Speech-Analytics-Center-of-Excellence.png)
Critical Elements of a High-Performing Speech Analytics Center of Excellence
October 5, 2023 | Tim Carrigan
From uncovering hidden patterns and sentiments to identifying crucial trends, speech analytics empowers companies to make data-driven decisions that...
Read More![How Speech Analytics Unlocks Insights for Customer-Centric Strategies](https://www.andrewreise.com/hs-fs/hubfs/Andrew_Reise_Blog_Images/How-Speech-Analytics-Unlocks-Insights-for-Customer-Centric-Strategies.png?width=740&length=740&name=How-Speech-Analytics-Unlocks-Insights-for-Customer-Centric-Strategies.png)
How Speech Analytics Unlocks Insights for Customer-Centric Strategies
September 28, 2023 | Tim Carrigan
Businesses constantly search for innovative ways to connect with customers and provide top-notch service. While digital channels have opened up new...
Read More![6 Steps To Reduce Costs with Customer Experience Automation](https://www.andrewreise.com/hs-fs/hubfs/Imported_Blog_Media/HowToAutomate.png?width=740&length=740&name=HowToAutomate.png)
6 Steps To Reduce Costs with Customer Experience Automation
July 21, 2022 | Jeff Lewandowski
In our previous post on automating customer interactions, we talked about market trends: the Work from Home Event and the AI Revolution. The...
Read More![Top 5 Use Cases for Delivering Business Value with Speech Analytics](https://www.andrewreise.com/hs-fs/hubfs/Imported_Blog_Media/SpeechValueStripes.png?width=740&length=740&name=SpeechValueStripes.png)
Top 5 Use Cases for Delivering Business Value with Speech Analytics
July 21, 2022 | Tim Carrigan
Speech Analytics has exploded in adoption in recent years. As consumers get increasingly survey fatigued, many customer experience teams are looking...
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