Why Future-State Journey Mapping isn’t Optional – and How to Get Started
September 12, 2022 | Jeff Lewandowski
One of the most popular Customer Experience (CX) tools is customer journey-mapping.
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Getting Started with Journey Analytics
September 2, 2022 | Dan Arthur
Journey Analytics is an upcoming trend of opportunity for CX Professionals to gain valuable insights into the customer experience. It’s a practical...
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Why Organization Engagement is Key to Your CX Transformation
September 2, 2022 | Andy Mattox
It takes a village, right? Well, maybe not exactly a village, but it’s no secret that anything pertaining to Customer Experience will require...
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The 3 Types of Customer Journey Mapping
September 2, 2022 | Jeff Lewandowski
Lots of companies now use journey maps to understand and improve the customer experience. Problem is, they don’t use them very well. Analysts have...
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