Employee engagement has decreased in the United States for the first time in 10 years. The percentage of engaged employees fell from 36 percent in...
Contact centers are the gateway between customers and the company. It’s no wonder companies across...
As businesses compete to attract and retain customers, the importance of providing an exceptional...
When was the last time you really looked at and questioned how you measure the customer experience...
In our previous post on automating customer interactions, we talked about...
I don’t doubt you know how to build a business case for a customer experience...
Are you giving your customers what they want? What if they don’t know what they...
Sooner or later, every company has a come-to-Jesus moment where it’s suddenly,...
2017 was a year that ushered in several new words into our vocabulary … fake...
Deliver the right customer experience for your company.
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