Changing Customer Expectations and the ‘stay safe’ Lens

Covid-19 thrust upon us the importance of wearing masks, washing our hands, and social distancing 6 feet apart. This was all done with the intention to stay safe and not contract or spread the virus. Some companies quickly adapted with modifying customer flow through their retail space, dramatically increasing cleaning procedures, and creating touchless interactions. One example is Chick-fil-A. If you’ve been through a Chick-fil-A drive through recently, you will notice the employees are wearing masks and keeping human …