Empowering EX Strategies in Call Centers with Speech Analytics
October 30, 2023 | Tim Carrigan
The focus on employee experience (EX) has taken center stage as organizations recognize its pivotal role in fostering a positive workplace culture...
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Why Empowering Employees Should Be Part of Your Employee Experience Strategy
August 15, 2023 | Andy Mattox
Have you ever had a manager who made you feel valued in your job? Maybe they allowed you to lead a project or develop a new operating procedure....
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Creating A Sense Of Belonging For Employee Retention
July 27, 2023 | Andy Mattox
In today's world, organizations are beginning to recognize the importance of fostering a sense of belonging among their employees. Belonging in the...
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Sharing Employee Feedback: A Key Tool for Improving Organizational Culture
July 12, 2023 | Joe Piette
One of the most effective ways to drive growth and success is through a strong employee feedback program. Organizations that prioritize employee...
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How Employee Surveys Boost EX
July 3, 2023 | Joe Piette
According to a recent Gallup poll, just 36 percent of U.S. employees are engaged at work. This means that over 60 percent of workers are actively...
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Why EX Is the Driver of CX
June 19, 2023 | Jeff Lewandowski
Picture this: After walking into a store, the employees are clearly unhappy, disengaged, and uninterested in helping. How does that feel? Chances...
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The Ever-Changing Employee Experience
June 5, 2023 | Joe Piette
Employee engagement has decreased in the United States for the first time in 10 years. The percentage of engaged employees fell from 36 percent in...
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Employee Experience Drives Customer Experience
January 24, 2023 | Joe Piette
As the adage goes, your customer experience is only as good as your employees’ experience. When people show up to work happy, they’re more likely to...
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