Andrew Reise Consulting assisted a large U.S. wireless telecommunications provider to reshape a critical area of their customer experience. The program focused on the organization’s need to provide technical support in a manner which scaled to the exponentially increasing customer demand.
Taking the Journey
With Your Company
At Andrew Reise, we believe in working with our clients, not working for our clients. We consider ourselves as an integral part of your organization which is why we desire to be with your organization every step of the way. Doing so allows us to know and understand your organization better, which in turn helps us better advice you on how to manage and guide your organization to success.
That is why we offer a Subscription Services which gives us a chance to entwine ourselves and stay well-informed with the affairs of your organization. With this service, we are available whenever, wherever and however you want us to be. You benefit from the full-time services of our talented and experienced team of professionals. No need hiring new employees or software specialists for the successful implementation of a particular project or program.
Gain a true picture of the overall experience and drivers of NPS, Ease and Satisfaction to prioritize experience improvement efforts and drive revenue or reduce operating costs.
Reduce operating costs by identifying opportunities to automate (self-service), eliminate or simplify customer interactions.
Use predictive behavior models to develop tactics impacting churn by linking transactional behaviors with feedback from ongoing surveys.
Connect customer feedback to agent performance to reduce costs and improve outcomes.
Leverage customer insights and data to improve products and eliminate customer pain points.
Identify opportunities to better support customers by transforming “inside out” thinking.
Subscription Services Case Studies
Brand Strategy and Implementation New Offerings Deliver Differentiated Customer Experience Executive Summary Andrew Reise Consulting was engaged by a large telecommunications provider to assist in the implementation of a new brand and go to market strategy with customer-centric offerings that would further differentiate the company
Andrew Reise assisted a large financial services company create and deliver a workforce planning solution across more than 6,000 offices. The scope of the program included design, development, and implementation of a solution which enabled field leaders to effectively deploy over 60,000 retail professionals. This initiative represented approximately $500 million in workforce resources, which were consequently available to provide service at optimal times for their clients.