Taking the Journey

With Your Company

At Andrew Reise, we believe in working with our clients, not working for our clients. We consider ourselves as an integral part of your organization which is why we desire to be with your organization every step of the way. Doing so allows us to know and understand your organization better, which in turn helps us better advice you on how to manage and guide your organization to success.

That is why we offer a Subscription Services which gives us a chance to entwine ourselves and stay well-informed with the affairs of your organization. With this service, we are available whenever, wherever and however you want us to be. You benefit from the full-time services of our talented and experienced team of professionals. No need hiring new employees or software specialists for the successful implementation of a particular project or program.

Subscription Services

Customer Experience

Gain a true picture of the overall experience and drivers of NPS, Ease and Satisfaction to prioritize experience improvement efforts and drive revenue or reduce operating costs.

Contact Optimization

Reduce operating costs by identifying opportunities to automate (self-service), eliminate or simplify customer interactions.

Churn Prediction

Use predictive behavior models to develop tactics impacting churn by linking transactional behaviors with feedback from ongoing surveys.

Performance Management

Connect customer feedback to agent performance to reduce costs and improve outcomes.

Product Development

Leverage customer insights and data to improve products and eliminate customer pain points.

Process Improvement

Identify opportunities to better support customers by transforming “inside out” thinking.

Subscription Service

Insights

Insights from our many subscription services targeted toward improving your organization. 

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12
Sep

Give Your Online Customer Service A Reality Check Or Your Customers Will Do It For You

If your online customer service doesn’t meet their expectations, 75 percent will try another channel, costing you an average of $22 million annually in escalation and other costs. That’s one sobering finding from Embrace Continuous Improvement To Power Customer Service Operations, a
12
Sep

Use Empathy to Improve Your Customer Experience Strategy

Innovate or die.  
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Subscription Services Case Studies

Customer Technical Support Strategic Implementation

Customer Technical Support Strategic Implementation

Andrew Reise Consulting assisted a large U.S. wireless telecommunications provider to reshape a critical area of their customer experience. The program focused on the organization’s need to provide technical support in a manner which scaled to the exponentially increasing customer demand.

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Brand Strategy and Implementation

Brand Strategy and Implementation

Brand Strategy and Implementation New Offerings Deliver Differentiated Customer Experience Executive Summary Andrew Reise Consulting was engaged by a large telecommunications provider to assist in the implementation of a new brand and go to market strategy with customer-centric offerings that would further differentiate the company

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Retail Staffing Optimization

Retail Staffing Optimization

Andrew Reise assisted a large financial services company create and deliver a workforce planning solution across more than 6,000 offices. The scope of the program included design, development, and implementation of a solution which enabled field leaders to effectively deploy over 60,000 retail professionals. This initiative represented approximately $500 million in workforce resources, which were consequently available to provide service at optimal times for their clients.

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