Employee Experience | Why Your Business Should Adopt A Hybrid Work Model
July 21, 2022 | Jeff Lewandowski
In March 2021, Andrew Reise published a study of 416 respondents that worked remotely over the past year. We are presenting the findings in a...
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The Importance of Company Culture In A Remote Working Environment
July 21, 2022 | Jeff Lewandowski
In March 2021, Andrew Reise commissioned a study of 416 respondents that worked remotely over the past year. The goal of the study was to uncover...
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6 Steps To Reduce Costs with Customer Experience Automation
July 21, 2022 | Jeff Lewandowski
In our previous post on automating customer interactions, we talked about market trends: the Work from Home Event and the AI Revolution. The...
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Time to Pursue Customer Experience Automation Aggressively!
July 21, 2022 | Jeff Lewandowski
It’s safe to say that no human has ever lived through a time the global economy shut down. This is where we find ourselves today, and it’s time to...
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Secrets for Getting the Most Out of Personas and Journey Maps
March 11, 2014 | Jeff Lewandowski
Savvy businesses know that personas and journey maps are highly effective tools to understand their customers’ unique needs and help communicate the...
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Lead or Follow? How a Future-State-First Strategy Enables Customer Experience Innovation
February 28, 2014 | Jeff Lewandowski
Are you giving your customers what they want? What if they don’t know what they want?
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Use Empathy to Improve Your Customer Experience Strategy
September 12, 2013 | Jeff Lewandowski
Innovate or die.
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