Time to Pursue Customer Experience Automation Aggressively!
July 21, 2022 | Jeff Lewandowski
It’s safe to say that no human has ever lived through a time the global economy shut down. This is where we find ourselves today, and it’s time to...
Read MoreSecrets for Getting the Most Out of Personas and Journey Maps
March 11, 2014 | Jeff Lewandowski
Savvy businesses know that personas and journey maps are highly effective tools to understand their customers’ unique needs and help communicate the...
Read MoreLead or Follow? How a Future-State-First Strategy Enables Customer Experience Innovation
February 28, 2014 | Jeff Lewandowski
Are you giving your customers what they want? What if they don’t know what they want?
Read MoreUse Empathy to Improve Your Customer Experience Strategy
September 12, 2013 | Jeff Lewandowski
Innovate or die.
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