Brand Equity Tracking: A Financial Institution Case Study
November 12, 2024 | Jeff Lewandowski
Imagine you're a brand manager at a corporate banking institution. One day, you notice a decline in client engagement and loyalty among your...
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Global Customer Experience: A Comprehensive Overview
October 22, 2024 | Dan Arthur
We live in a globalized society where one can chat with a friend in Australia, shop for Indian curry online, and work for a Canadian employer—all...
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The Benefits of Agile Research Using an Insight Community
October 15, 2024 | Dan Arthur
Unlike traditional research methods, agile research is iterative and flexible, allowing businesses to rapidly adapt to changing market conditions and...
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MaxDiff and TURF Analysis in Market Research: A Comprehensive Overview
October 8, 2024 | Dan Arthur
Understanding customer preferences and optimizing product offerings are critical for business success in any industry. Take Amazon, for example: had...
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Customer Personas for State Lottery Instant Scratch Games
October 1, 2024 | Jeff Lewandowski
The instant scratch games offered by state lottery organizations have long been popular choices among lottery enthusiasts. These games attract a...
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Qual Then Quant or Quant Then Qual? Pros and Cons in CX Research
September 17, 2024 | Dan Arthur
In customer experience (CX) research, the sequence in which qualitative (qual) and quantitative (quant) methods are employed can significantly impact...
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The Role Of Market Research Focus Groups
September 3, 2024 | Jeff Lewandowski
A focus group is a qualitative research method that gathers a small group of target customers, typically four to six, for a moderated discussion...
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Future-Proofing CX Through UX Innovation
August 20, 2024 | Dan Arthur
As technology advances and consumer expectations shift, businesses must adapt their customer experience (CX) strategies to stay relevant and...
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Future State Journey Map: Essential Steps for Customer Experience Success
July 26, 2024 | Jeff Lewandowski
Customer journey mapping is a powerful customer experience (CX) tool. In addition to being a simple way to upgrade experience across an organization,...
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Leveraging UX Strategies To Enhance Digital Experiences
July 23, 2024 | Andy Mattox
Imagine that a national insurance company faced a challenge in connecting with its customers online. Despite offering comprehensive coverage, its...
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