Why Over 40% of AI Projects Will Fail by 2027
July 24, 2026 | Joe Piette
The data about AI return-on-investment is in and it's bleak. Roughly 75% of executives admit their company's AI strategy is written more for show...
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AI Agents Are a New Audience in Customer Experience. Is Your Brand Ready?
July 8, 2026 | Dan Arthur
Your brand now has two audiences: the human customer who feels and decides, and the AI agent acting on their behalf who retrieves and verifies....
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Enhance Customer Sentiment with AI Real-Time Coaching
March 13, 2025 | Tim Carrigan
Imagine a call center agent handling a call from a frustrated customer whose order was delayed. Instead of feeling overwhelmed, the agent receives...
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Ensure Compliance in Real Time with AI-Powered Coaching
March 5, 2025 | Andrew Reise
If you’ve read our article on Implementing AI-Driven Real-Time Coaching, you know how powerful call center agent coaching can be for customer...
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