Customer Experience Insights - Andrew Reise

Customer Experience

Employee Experience | The Pros and Cons of Remote Work

July 21, 2022 | Jeff Lewandowski

In March 2021, Andrew Reise published a study of 416 respondents that worked remotely over the past year. We are presenting the findings in a...

Customer Experience

Employee Experience | Why Your Business Should Adopt A Hybrid Work Model

July 21, 2022 | Jeff Lewandowski

In March 2021, Andrew Reise published a study of 416 respondents that worked remotely over the past year. We are presenting the findings in a...

Customer Experience

The Importance of Company Culture In A Remote Working Environment

July 21, 2022 | Jeff Lewandowski

In March 2021, Andrew Reise commissioned a study of 416 respondents that worked remotely over the past year. The goal of the study was to uncover...

Customer Experience

Six Strategies to Move Your CX Business Case from Solid to Sold

May 13, 2014 | Tim Carrigan

I don’t doubt you know how to build a business case for a customer experience initiative, or even the business case for a full-blown CX strategy. If...

Journey Maps

Secrets for Getting the Most Out of Personas and Journey Maps

March 11, 2014 | Jeff Lewandowski

Savvy businesses know that personas and journey maps are highly effective tools to understand their customers’ unique needs and help communicate the...