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6 Steps To Reduce Costs with Customer Experience Automation
Customer Experience

6 Steps To Reduce Costs with Customer Experience Automation

July 21, 2022 |

In our previous post on automating customer interactions, we talked about market trends: the Work from Home Event and the AI Revolution. The...

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Six Strategies to Move Your CX Business Case from Solid to Sold
Customer Experience

Six Strategies to Move Your CX Business Case from Solid to Sold

May 13, 2014 |

I don’t doubt you know how to build a business case for a customer experience initiative, or even the business case for a full-blown CX strategy. If...

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Lead or Follow? How a Future-State-First Strategy Enables Customer Experience Innovation
Customer Experience

Lead or Follow? How a Future-State-First Strategy Enables Customer Experience Innovation

February 28, 2014 |

Are you giving your customers what they want? What if they don’t know what they want?

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