Digital Journey Mapping: 17 Initiatives for an Energy Supplier
How Andrew Reise mapped one digital journey and 3 micro journeys for an energy supplier, cutting channel switching and aligning 17 prioritized initiatives.
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How a Large International Hotel Chain Transformed Its Contact Center Through Strategic Outsourcing
Designing a vendor selection and RFP process to deliver cultural fit, operational performance, and on-time go-live
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How One National Bank Reached 97% Log-In Success
How a national bank moved from knowing customers struggled to log in, to a measured, improving journey with eight coordinated fixes and a dashboard tracking 97% log-in success
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Contact Center Misrouting: How a Health Insurer Saved $1.84M Annually
Using speech analytics and root cause analysis to fix contact center routing at scale.
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Sales Effectiveness Dashboard Drives Insights for 200+ Users
A P&C auto insurer unified speech and desktop analytics into a Power BI sales dashboard, reaching 200+ leaders and 7,200 views in 90 days.
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$2B in New Assets Under Management Delivered 20% Under Budget
Andrew Reise led a 163-person insurance product launch with 7 products, $2B in new AUM, delivered on schedule and 20% under budget.
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How Speech Analytics Exposed 18% Repeat Call Volume in a Travel Contact Center
Speech analytics exposed 18% repeat call volume in a travel contact center. See how Andrew Reise designed the program that made it visible.
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Fixing One Payment Journey Carries an Estimated $880K Annual Benefit
How a utility identified the real drivers of long, escalating payment-arrangement calls and delivered an estimated $880K annual benefit.
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$840K in Identified Service Cost Savings from a CX Journey and Roadmap
A workers' comp insurer used CX journey mapping across 3 customer segments to build a prioritized roadmap and identify $840K in service cost reductions.
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Speech-Driven Call Evaluation Delivers an Estimated $9.2M Annual Benefit
How one auto insurer eliminated a 25-minute per-agent QA search and captured an estimated $9.2M annual benefit with existing speech analytics tooling.
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How a Global HVAC Manufacturer Improved Field Service Consistency and Captured More In-Home Revenue
Discover how a global HVAC manufacturer used field observation and journey mapping to standardize service delivery and boost in-home revenue capture.
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How a Regional Health Insurer Built a Provider Experience Strategy
See how Andrew Reise helped build a data-driven Voice of the Customer strategy and CX roadmap to transform the provider experience.
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Telecommunications Digital Capability Development Drives Digital Transformation
Unlock digital capability development. Learn how a telecom carrier used our roadmap to cut time-to-market by 35% and boost online service.
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Customer Experience Deep Dive Helps Retailer Triple Customer Lifetime Value
Looking for a retail edge? Read our case study to learn how we built a customer experience strategy that tripled a retailer’s customer lifetime value.
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Customer Research Reveals Secrets to Increasing Scratch-Off Lottery Play
Online gambling and games threaten state lottery services. Learn how one organization used research to increase scratch-off lottery sales and retention.
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Citizen Research and Journey Mapping Surge Digital Engagement for State Government
Learn how we helped a state government organization research citizens’ online experiences and use those insights to drive digital engagement.
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Retail Gaming Research and CX Analysis Exposes Golden Opportunities to Grow Loyalty
Learn how Andrew Reise helped a state gaming institution enact a CX strategy that’s helping them increase scratch lottery participation and reduce churn.
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VoC Strategy and Roadmap Spotlight a Clear Path to Years of CX Enhancements
A customs broker was struggling to deliver on its brand’s promises. Learn how it used a VoC strategy and roadmap to drive stand-out customer experiences.
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Voice of Customer NPS Program Overhaul Causes Credit Agency’s NPS Scores to Soar
Learn how we launched speech analytics, designed a VoC NPS program, and positioned a consumer credit reporting agency to boost customer loyalty for years.
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Speech Analytics
Learn how Andrew Reise Consulting used speech analytics to transform raw call data into an actionable plan for a large data analytics company.
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Journey Mapping
Learn how Andrew Reise Consulting designed journey maps that helped a government agency deliver an online experience citizens love.
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Digital Journey Maturation
Read how Andrew Reise helped a large healthcare insurance provider understand the Medicare shopping experience and mature its digital journey.
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Digital VoC Strategy
Learn how Andrew Reise Consulting designed a digital VoC strategy that helped a large telecommunications company jump ahead of competitors.
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Employee Experience Strategy
Learn how creating a compelling employee experience enabled a successful new brand launch.
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Customer Experience Transformation
Discover how an enterprise organization underwent total customer experience transformation.
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Customer Experience Strategy
Find out how a nationwide electronic security services organization enhanced the end-to-end omnichannel customer experience.
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Journey Map Road Map
Explore how a non-profit crafted an actionable plan to connect with its audience on a deeper level and increase long-term engagement.
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Brand Strategy and Implementation
Discover how a large telecommunications provider refined its brand strategy to deliver a differentiated customer experience.
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VoC Strategy Development
Learn how we designed an award-winning VoC program for a large BCBS health plan.
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Retail Staffing Optimization
Find out how we assisted a large financial services company with workforce planning to improve the customer experience.
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Customer Experience Strategy
Discover how we deployed our Customer Experience Strategy Development Framework to transform a health insurance carrier's health plans from the outside in.
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Customer Personas
Explore how we crafted an in-depth customer personas, unearthed customer pain points across the omnichannel experience, and identified high-return opportunities for a more than 100-year-old footwear retailer.
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Defining the Customer Lifecycle and Identifying Critical Moments
See how we helped create both the member and agent lifecycles with validation through qualitative and quantitative research for a large specialty insurance provider.
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Customer Technical Support Strategic Implementation
Read how customer experience tools turned challenges into opportunities for a large telecommunications provider.
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Building a CX Measurement Framework
Learn how our team developed a framework to monitor customer experience at the interaction, journey, and relationship levels.
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Digital Experience Journey
Explore how we defined a measurement strategy and deployed advanced technology for a large specialty insurance provider.
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