Employee Experience | Why Your Business Should Adopt A Hybrid Work Model
July 21, 2022 | Jeff Lewandowski
In March 2021, Andrew Reise published a study of 416 respondents that worked remotely over the past year. We are presenting the findings in a...
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The Importance of Company Culture In A Remote Working Environment
July 21, 2022 | Jeff Lewandowski
In March 2021, Andrew Reise commissioned a study of 416 respondents that worked remotely over the past year. The goal of the study was to uncover...
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The Dirty Dozen: 12 Common Customer Experience Transformation Pitfalls And How To Avoid Them
July 21, 2022 | Andy Mattox
1. Failure to link customer experience strategy to brand vision It’s incredibly tempting to overspend on customer experience in an effort to delight...
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6 Steps To Reduce Costs with Customer Experience Automation
July 21, 2022 | Jeff Lewandowski
In our previous post on automating customer interactions, we talked about market trends: the Work from Home Event and the AI Revolution. The...
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Time to Pursue Customer Experience Automation Aggressively!
July 21, 2022 | Jeff Lewandowski
It’s safe to say that no human has ever lived through a time the global economy shut down. This is where we find ourselves today, and it’s time to...
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Top 5 Use Cases for Delivering Business Value with Speech Analytics
July 21, 2022 | Tim Carrigan
Speech Analytics has exploded in adoption in recent years. As consumers get increasingly survey fatigued, many customer experience teams are looking...
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The 3 Tiers of Customer Experience Journey Mapping
July 21, 2022 | Dan Arthur
The words “Journey Maps” have become standard customer experience terminology. But, why does it mean different things to different organizations. The...
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Creating Brand Loyalty Programs in 3 Simple Steps
July 21, 2022 | Dan Arthur
Consumers have been forced to change the way they work, shop, eat, travel, and even get healthcare due to COVID-19. They are re-thinking what matters...
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How To Create A Customer Experience Framework in 10 Steps
July 21, 2022 | Andy Mattox
Deliver the right customer experience for your company. Our strategy development framework encompasses best practices that help you develop a roadmap...
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Six Strategies to Move Your CX Business Case from Solid to Sold
May 13, 2014 | Tim Carrigan
I don’t doubt you know how to build a business case for a customer experience initiative, or even the business case for a full-blown CX strategy. If...
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