Case Studies

Employee Experience Strategy Compelling Employee Experience enabled successful new brand launch Executive Summary Andrew Reise Consulting was engaged by a large telecommunications provider to assist in developing an employee-focused strategy to enable their new brand. Our client already had a strong company culture, but they

Customer Technical Support Strategic Implementation Customer Experience tools turn challenges into opportunity Our client, an exec with a large telecommunications provider, asked us for help. We completed an evaluation and discovered a perfect storm. Growth due to new technology plus new products from many different

Brand Strategy and Implementation New Offerings Deliver Differentiated Customer Experience Executive Summary Andrew Reise Consulting was engaged by a large telecommunications provider to assist in the implementation of a new brand and go to market strategy with customer-centric offerings that would further differentiate the company

Customer Experience Transformation Enterprise Customer Experience Transformation A client tapped us to help them implement their new brand promise: providing customer service that would differentiate them from the competition. For two years we were an integral part of their team, working to achieve what ultimately

Retail Staffing Optimization Workforce Planning Improves Customer Experience Executive Summary Andrew Reise assisted a large financial services company create and deliver a workforce planning solution across more than 6,000 offices. The scope of the program included design, development, and implementation of a solution which enabled

Customer Experience Strategy Health Insurance from the Outside In Through our Customer Experience Strategy Development Framework, we determined the most critical interactions, or “Moments of Truth,” customers have with their health insurance carrier. This new way of thinking informed us on how health plans fit