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From Resistance to Buy-In: Engaging Frontline Teams in Change
June 18, 2026 | Andrew Reise
Every transformation depends on people, and no group carries more weight than the front line. Whether it’s customer service agents adapting to new...
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What's the CX Execution Gap? Why Strategy Alone Won't Change the Experience | Andrew Reise
June 17, 2026 | Andrew Reise
Many organizations already have a customer experience (CX) strategy. The issue usually isn't the absence of vision, but the growing gap between what...
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Closing the Loop: Turning Employee Feedback into Action
June 11, 2026 | Andrew Reise
Change doesn’t necessarily fail because employees are “stuck in their old ways” or because a software, process, or other major transformation is too...
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Mapping the Employee Change Journey
June 11, 2026 | Andrew Reise
Every business transformation is a journey, not only for the organization, but for every person within it.
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Creating a Change Communications Plan That Sticks
June 4, 2026 | Andrew Reise
Even the most strategic change initiative can fail if employees don’t understand what’s happening or why it matters. Communication must go beyond a...
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Change Champions: The Different Types of Sponsors You Need
June 4, 2026 | Andrew Reise
Every successful transformation starts with strong sponsorship. Without visible, engaged, and empowered sponsors, even the most well-designed...
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Visualizing Stakeholder Engagement and Readiness
May 28, 2026 | Andrew Reise
Every change program involves a web of people whose influence determines success or failure. When leaders can clearly see these relationships and...
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Technology Rollout Strategy: Phased Deployments for Large-Scale Projects
May 12, 2026 | Andrew Reise
Rolling out an enterprise-wide system implementation is one of the most demanding challenges a company can face. Whether it’s a new point-of-sale...
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How to Measure Change Impact and Guide Lasting Adoption
May 11, 2026 | Andrew Reise
While technology, process, leadership, and role changes are common in growing organizations, not every transformation unfolds smoothly. Executives...
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Post-Go-Live Project Management: Transition, Hypercare, and Optimization
May 7, 2026 | Andrew Reise
For many organizations, “go-live” feels like the finish line. After months—or even years—of planning, testing, and coordination, the new system is...
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